Work

Experience

Investment Associate at Microtraction

Early-stage, angel investment firm that has backed >14 portfolio companies including 54gene, Cowrywise and BitSika. The portfolio companies combined are valued at >$51M, have raised in excess of $20M and have been admitted into global accelerators such as YCombinator and 500 Startups.

June 2019 – Date

As part of my role, I:

  • support MT’s existing portfolio companies with their talent, strategy, operational support and network needs.
  • support management to conduct business and technology due diligence, progressing deals from first meeting to close.
  • make sure we get the highest quality startups from our year-round Application Program
  • assist with developing quarterly reports of portfolio performance.
  • support portfolio companies and the management team on short-term operational projects and long-term decision-making.
  • research multiple technologies and sectors to understand trends and news and inform investment opportunities.
  • source and assess investment opportunities while building a strong network across tech, startup and investment ecosystems.
  • co-manage our Scout and Network Partner programs.

Lead at 148 Ventures

148 Ventures is an Investment Readiness firm.

2019 – Date

Here, I help founders and early-stage startups with:

  • Pitch Decks
  • Investment Readiness Assessments
  • Recruitment and Talent Referral and Onboarding
  • Financial Models
  • Company Valuations
  • Executive Summaries
  • Investment Memos
  • Risk Assessment Reports
  • Product Testing

Recruitment Specialist at TeamApt

Software development fintech with 4500% revenue growth, $160M in monthly transactions and 55 deployed solutions-within 3 years.

August 2018 – June 2019

  • Coordinated recruitment interviews for fintech startup roles with optimal process implementation.
  • Facilitated consistent liaisons with key stakeholders to align expectations.
  • Established new application protocols that increased interview applicant quality.
  • Facilitated employee-management communication strategies.

Customer Support Specialist at TeamApt

Software development fintech with 4500% revenue growth, $160M in monthly transactions and 55 deployed solutions-within 3 years.

March 2018 – August 2018

  • Built a customer support system to ensure availability across multiple touchpoints.
  • Provided support for the company’s customers’ day-to-day operations while ensuring prompt and accurate responses as well as on-site support.
  • Ensured customer feedback played a vital role in process improvement.

Product Owner at ALAT by Wema

Africa’s multiple award-winning first fully digital bank. In excess of 280,000 accounts opened and over N7bn saved in Goals.

March 2018 – March 2018

  • Worked on a robust referral/loyalty program.

Team Lead, Client Queries and Digital Channels Support at ALAT by Wema

Africa’s multiple award-winning first fully digital bank. In excess of 280,000 accounts opened and over N7bn saved in Goals.

March 2015 – March 2018

  • Supported ALAT by Wema’s 200,000+ customers during onboarding, documentation and account related issues.
  • Responsible for 2nd level customer support. This included resolving card, account and other related queries using Citrix and Tranwall. This also included managing transaction dispute resolution on EMP’s JIRA, MasterCard’s SMTM, Extraswitch and Flutterwave’s Moneywave.
  • Supervised a team of 70 prosumers to ensure that the best value was delivered to referred customers.

Ag. Team Lead at Wema Bank (Purple Connect)

Nigeria’s longest surviving indigenous bank. Parent bank of ALAT by Wema.

March 2015 – March 2018

  • Consistently ranked among the top 2 performers at Wema Bank’s Contact Centre in performance reviews for H2 2015-H1 2017.
  • Discussed the idea of running advertisements on the bank’s ATMs with the e-Business unit. This idea was implemented within weeks.
  • Led teams that saw the Bank’s position go up 11 places within 2 years in KPMG’s Annual BICSS.
  • Achieved 97% resolution for complaints received across our email, telephone, Live Chat and Social Media channels.
  • Supervised inbound teams to ensure that interactions were responded to knowledgeably and thoroughly.
  • Handled escalated service calls using diplomacy and tact, ensuring that clients’ needs were addressed to maintain client satisfaction, retention, and ongoing business.
  • Trained new call centre team members to ensure that the best standards were maintained across board.